 |
| Location: |
District of Columbia-Washington |
| Req. Number: |
90103258 |
| Description: |
THE SAFETY OF OUR PASSENGERS, OUR EMPLOYEES, THE PUBLIC AND OUR OPERATING ENVIRONMENT IS OUR HIGHEST PRIORITY!
Position Title: Manager, Release and Configuration Mgmt
Department: Information Technology
Location: Washington, DC
Posting #: 90103258
INTERNAL AND EXTERNAL APPLICANTS
SUMMARY OF DUTIES: The Manager, Release and Configuration Management, is directly responsible for implementing and managing Amtraks release management, software configuration management, change management and other ITIL-based processes supporting all mission-critical business systems within the Marketing and Product Development IT portfolio. Mainframe and distributed applications within the portfolio include, Amtrak.com, Kiosk Point of Sale (Quik-Trak), Station and Contact Center Agent Point of Sale Systems, Call Center Systems (Voice Response Unit - VRU, Automated Call Directors ACD), Customer/CRM Systems, Rail Reservation Systems, Revenue/Pricing Management, Service Management Reporting Tools, and Onboard Food and Beverage Point of Sale Systems to name a few.
With the renewed focus and momentum on passenger rail, Amtrak is aggressively moving forward with a multi-year plan to drive a strong ITIL-based service management approach in aligning with and supporting the achievement of business goals. In addition, Amtrak is significantly enhancing many of these mission-critical systems and desires to utilize a state-of-the-art services model approach to leverage common processes and services (ITIL-based) to support world-class on-going delivery and maintenance.
EDUCATION: Bachelor's degree in Computer Science, Information Systems, Technology Management, or other related field, or an equivalent combination of education, experience, and training.
PREFERRED EDUCATION: Masters degree in related field.
WORK EXPERIENCE: Demonstrated experience in leading large-scale and complex application/software service management based delivery, support and maintenance; 5-7+ years in technical/engineering environment.
COMMUNICATION AND INTERPERSONAL SKILLS: A strong team and customer focused IT leader with a demonstrated ability to manage a significant release, configuration management and service delivery function.
SUPERVISORY RESPONSIBILITIES: Supervises 5-10 Amtrak employees.
TRAVEL: 5%
AMTRAK EMPLOYEES MUST COMPLETE A JOB OPPORTUNITY APPLICATION TO APPLY FOR THIS POSITION.
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| Hiring Range: |
$93,000.00 - $117,000.00
Annually |
| Last Date to Apply: |
03/01/10 |
| Position Type: |
Permanent |
| Job Category: |
Information Technology |
| Years of Experience: |
5 - 10 |
| Travel Requirements: |
<25% |
| Relocation Benefits May Apply: |
Yes |
| Classification Agreement: |
No |
| Referral Bonus: |
1500 pts
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