 |
| Location: |
Louisiana-New Orleans |
| Req. Number: |
90108813 |
| Description: |
THE SAFETY OF OUR PASSENGERS, OUR EMPLOYEES, THE PUBLIC AND OUR OPERATING ENVIRONMENT IS OUR HIGHEST PRIORITY!
POSITION: Assistant Conductor (1 position)
POSTING #: 90108813
DEPARTMENT: Operations
LOCATION:New Orleans, LA
RATE OF PAY: $15.75 TRAINING RATE
DUTIES: Works a variety of hours within a 24/7 transportation environment. Assists the Conductor in the safe movement of trains by adhering to applicable operating rules/practices. Assists the Conductor in the oversight of all on-train employees in service delivery by adhering to the Corporation's service standards. Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected/verified in accordance with designated tariffs. Ensures safety of passengers and crew by adhering to safety rules. Thinks and functions independently utilizing clear and effective verbal communication skills to interact with passengers, crew members, and others jointly responsible for safe and efficient train movements and customer service. Works in either a passenger or non-passenger operation (including yard duty and work trains). Secures movement orders and ensures clear understanding by operating crew. Ensures pre-determined service requests are understood and carried out. Maintains understanding of operating characteristics and practices including physical characteristics, safety rules, air brake rules, electrical instructions, equipment trouble-shooting practices, and emergency procedures. Physically moves between and around train cars manipulating and lifting heavy air hoses and electrical cables. Safely rides the side of train equipment, getting on and off equipment, as required. Assists the Conductor in submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects. Assists in boarding and detraining of passengers, baggage, express shipments, and mail. Makes customer service announcements. Provides information about train service to include passenger connections. Makes special arrangements in case of service failure. Ensures each passenger has the proper fare. Ensures safe and orderly passenger conduct. Must demonstrate an understanding of what makes up the elements of quality customer service. Must be able to interact and communicate professionally with passengers and co-workers under all types of circumstances. Must demonstrate a demeanor and well-groomed appearance that conveys to passengers a sense of competence and complete professionalism. Must understand and totally comply with Amtraks Uniform & Grooming Standards when engaged in performing passenger service.
EDUCATION: Must have a high school diploma or GED
WORK EXPERIENCE: Some work experience exhibiting responsibility, initiative, and other leadership characteristics. Must demonstrate clear, effective verbal communication skills. Must have satisfactory attendance and safe work record. Prefer experience in a customer service role that includes cash handling, as well as a work history demonstrating the ability to adapt to variable work hours. Prefer some mechanical experience/knowledge. Prefer some leadership/supervisory experience.
JOB REQUIREMENTS: Applicants for the position of Assistant Passenger Conductor must be willing and able to: Work in all types of weather conditions including extreme heat, cold, snow, and rain. Perform duties in an environment requiring physical agility in order to easily get off/on train equipment, manipulate self between cars, bend, reach, stoop, easily and safely ride the side of trains, and lift a variety of equipment. Report for work on short notice and work weekends and holidays. Successfully complete a pre-employment medical examination and drug screening. Submit to and pass periodic medical examinations as well as random drug and alcohol screenings. Pass a pre-interview assessment to determine cash handling and customer service skills.
ADDITIONAL JOB REQUIREMENTS: If selected, the incumbent will be required to successfully complete a seven- to eight-week training course including classroom instruction and fieldwork followed by extensive qualifying and on the job training associated with the assigned Crew Base. Must have a current valid drivers license; no DUIs (alcohol citation and related conviction) in the last 3 years (or multiples); no felonies in the last 5 years (or multiples); cannot be on current or active probation; no terminations in the last 2 years; must have a good safety record and prior satisfactory job performance; must have either 2 years of full-time verifiable work history OR 2 years of full-time verifiable college work OR a combination of the two, equating a total of 2 years; and must live within 2 hours of Crew Base.
Rate of Pay: Training rate (currently $15.75 per hour straight time) applies until the completion of training. Thereafter, specific terms of Amtrak's current schedule agreement with the United Transportation Union will apply.
Travel: 100%
AMTRAK EMPLOYEES MUST COMPLETE A JOB OPPORTUNITY APPLICATION TO APPLY FOR THIS POSITION.
Hiring Range: $15.75 - Hourly Training rate
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| Hiring Range: |
-
Hourly |
| Last Date to Apply: |
11/27/09 |
| Position Type: |
Permanent |
| Job Category: |
Transportation |
| Years of Experience: |
2 - 5 |
| Travel Requirements: |
50-100% |
| Relocation Benefits May Apply: |
No |
| Classification Agreement: |
Yes |
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