 |
| Location: |
Pennsylvania-Philadelphia |
| Req. Number: |
90115639 |
| Description: |
THE SAFETY OF OUR PASSENGERS, OUR EMPLOYEES, THE PUBLIC, AND OUR OPERATING ENVIRONMENT IS OUR HIGHEST PRIORITY!
POSITION: Reservation Sales Agent (28)
DEPARTMENT: Sales Distribution & Customer Service
LOCATION: Philadelphia, PA/Northeast/Bucks County Section of Philadelphia.
RATE OF PAY: $12.61/hr
POSITION NO: 90115639
INTERNAL AND EXTERNAL APPLICANTS
DUTIES: Reservations Sales Agents will provide effective customer service by communicating information to customers regarding schedules, rates, routings, connections and destinations. The agent must possess the ability to use a computer to access information on schedules, rates, routes and destinations to answer customer inquiries. Incumbent must have a thorough knowledge of geography, fares and tariffs, routings to off-line points and office rules and procedures. Incumbent must become RailRes qualified and trained to handle all RailRes interactions. A Reservation Sales Agent must be able to handle telephone calls in a professional manner consistent with the established procedures and standards of service. The Agent will perform assignment duties in a manner conforming to Amtraks Standards of Excellence. The agent must be able to successfully complete the training program, including passing oral and written tests, before being awarded a position as a Reservation Sales Agent. The agent will accept positions as assigned.
EDUCATION: Must have a high school diploma or equivalent.
WORK EXPERIENCE: Computer keyboarding and Customer Service experience required. Prior satisfactory job performance required.
OTHER REQUIREMENTS: Incumbent must have the ability to work in a fast-paced professional call center environment. Incumbent must have ability to work in a customer service oriented/sales environment with the ability to comprehend customers' travel needs and the ability to work various hours throughout the week. Must have effective interpersonal and customer service skills. The incumbent must have the ability to communicate via telephone and in writing via e-mail. The incumbent must have command of the English language and be willing to work nights, holidays and weekends.
COMMUNICATION AND INTERPERSONAL SKILLS: Incumbent must have effective interpersonal and customer service skills with the ability to communicate via telephone and in writing via e-mail.
SUPERVISORY RESPONSIBILITIES: None.
TRAVEL: None.
COMMENTS: Part Time New Hire class scheduled to begin January 2010.
INTERNAL AMTRAK EMPLOYEES MUST COMPLETE A JOB OPPORTUNITY APPLICATION TO APPLY FOR THIS POSITION.
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| Hiring Range: |
$12.61 - $12.61
Hourly |
| Last Date to Apply: |
11/23/09 |
| Position Type: |
Permanent |
| Job Category: |
Sales Distribution & Cust Svc |
| Years of Experience: |
2 - 3 |
| Travel Requirements: |
No Travel |
| Relocation Benefits May Apply: |
No |
| Classification Agreement: |
Yes |
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